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TCPA, CTIA & Regulatory Disclosures

Legal Disclosures & Compliance Standards

Effective Date: September 21, 2026

1. Automated SMS Messaging & TCPA / CTIA Compliance

When a caller asks for online booking links, menu ordering links, or appointment confirmations, HelloLinh.AI automatically dispatches a single transaction-triggered SMS to the caller’s number on behalf of the subscriber business.

• Message Frequency: Transactional / On-Demand only upon caller inquiry.
• Opt-Out: Callers may reply STOP at any time to permanently opt out.
• Help: Callers may reply HELP for customer support.
• Rates: Message and data rates may apply. Carriers are not liable for delayed messages.

2. Artificial Intelligence Identity & Recorded Line Disclosure

HelloLinh operates as an autonomous conversational voice assistant. Calls may be monitored, processed, and transcribed by AI models strictly for appointment booking, order taking, and quality assurance. Subscribers are advised to configure recorded line announcements where mandated by state two-party consent laws.

3. Product, Chemical & Allergen Uncertainty Policy

HelloLinh AI provides quotes and durations based strictly on owner-approved catalogs and menu files. HelloLinh does not provide medical advice, dermatological guarantees, or chemical safety certifications (e.g. monomer, acetone, or nail extension allergies) and defers all uncertain inquiries directly to human salon/restaurant staff.

4. Data Protection & PII Sanitization

HelloLinh never stores full credit card numbers, CVVs, or Social Security numbers in plain text logs. All payment links are routed via secure, PCI-DSS compliant third-party processors (Vagaro, Square, Toast, Clover, Stripe).

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